In force on May 1, 2020
Scroll to the end of this page to see a record of the changes to this privacy policy.
This website privacy policy explains how Groupe Alliances & Privilège inc collects, uses, keeps secure and discloses personal information and the choices you have regarding the information that Groupe Alliances & Privilège inc collects, uses and discloses during your online experience via our website www.shop.groupealliances.com and its sub-domains (collectively the “Sites”). Our confidentiality practices are based on and comply with the Quebec Act respecting the protection of personal information in the private sector, the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada and the ten internationally recognized principles of confidentiality.
In this policy, when we say “we”, “our” and “our”, we are referring to Groupe Alliances & Privilège inc .. (hereinafter referred to as “GAP”). When we say “member”, we are referring to a person who purchased a member share and obtained a membership. When we say “you”, “user” or “individual (s)”, we are referring to the person accessing our sites and applications.
In this policy, “Personal Information” means information about an identifiable individual such as name, email address, residential address and telephone number. Personal information also includes more sensitive information such as gender, age, health status, family information and any other data attributed to an individual.
Responsibility
The person in charge of the protection of personal information of Groupe Alliances & Privilège inc. is responsible for the creation, monitoring and implementation of our privacy management program and procedures to protect personal information.
Limited collection and use of personal information
Alliances & Privilege Group Inc. collects, uses and discloses personal information for the following purposes:
• Provide retail services and process user purchases;
• Provide services to cooperative members;
• To verify the identity of a member;
• To determine the eligibility of our members for shareholding;
• Allow Groupe Alliances & Privilège inc. to provide high quality service to our individuals;
• Develop and manage products and services to meet the needs of our members and non-members;
• To contact individuals directly for products, content and services that may be of interest to you;
• To allow individuals to use our technologies in store and online;
• To meet regulatory requirements; and
• To provide regionally relevant user content.
We will only collect the minimum amount of information necessary to achieve these goals; However, we also offer you the voluntary option of sharing additional information (for example, your location, product reviews, etc.) to improve your experience and that of others with our sites and applications.
More specifically, GAP collects and uses the following information:
All people (members and non-members)
Email address:
When you sign up for a user account, we collect your email address. Your email will be used for account generation, and it will also be used to contact you for product information, service updates, and site and app notifications. In accordance with Canadian anti-spam legislation (LC 2010, c. 23) (LCAP) with your consent, your email address will also be used to provide you with information for promotional and marketing purposes. At any time, you can opt out of most email communications from us by clicking on the unsubscribe link at the bottom of our emails, updating your subscription preferences in your online user account or by contacting our service center. We can always contact you for product security updates.
“In order to understand and improve the effectiveness of our email marketing efforts, when we send you a marketing email, we will collect information about whether you open the email, if you access to the links provided and, if you do, what pages you visit on our Sites, as well as what you purchase if any.
When you register for an account or subscribe to our newsletter by email, you will need to acknowledge that you have read, understood and agree to comply with the website terms of use and this privacy policy, such as ” They may be changed from time to time, as long as you continue to use our sites and our application. If you do not agree to the terms of use or this website privacy policy, do not register for an account, subscribe to our emails and / or use our sites and applications
Live chat function:
When you start a “live chat” with GAP staff, our third party platform will collect your name and you will also have the opportunity to submit your email address. You will be bound by our website privacy policy and our platform terms of use, which are provided for your review when you access the live chat system. GAP will use the information you provide during live chat to respond to your requests and questions submitted through the live chat system and to improve your experience while using our sites.
Website feedback form:
When you submit comments on our sites via our “website feedback form” and / or respond to an online survey that we have circulated, our third-party platform collects information about you, including your opinions and comments expressed on your GAP experience. You will also have the option to submit your email address. You will be bound by this website privacy policy and the terms of use of the platform, which are provided for your review when you access the website feedback form and / or the survey. GAP will use the information you provide to improve the user experience and respond to comments. We may contact you to request further information regarding the comments provided.
Product ratings and reviews / Question and answer options:
When you submit a product review via the “Review and review” option on our sites and apps or “Ask and Respond” on the product, our third party platform will collect your email address, a nickname (which will be displayed publicly when your review or question is posted), and information about your experience with the product and / or questions about the product. Any information or photo that you provide other than your e-mail address will be published publicly on our sites and applications and by submitting, you accept the conditions of use of the platform. We will use this information to answer your questions, track any product concerns or issues, and make improvements to your overall i with GAP. However, we reserve the right to exercise our discretion in responding to all criticisms and questions. If you have purchased a GAP product, you may also be contacted by us with the option to provide an answer to the questions posted in the “Comments” section, and your engagement in these opportunities is entirely voluntary. Please note that the collection of emails in the “Review and Review” and “Request and Response” options is not used for marketing purposes.
Aggregated information on the use of the site:
We record information on the pages visited by all the people who access our sites and our application. This data includes the Internet Protocol (IP) address, browser type, Internet service provider (ISP), landing / exit pages, platform type, date and time, speed connection time, reading time, display time and number of clicks. We use this data, in aggregate form, to compile statistics and reports on GAP usage, and to improve the online experience for all visitors. We may, from time to time, provide portions of this aggregated information to suppliers, consultants, potential advertisers or news agencies. Typical uses of the data in this way would be to improve the functionality of the site and to assess the effectiveness of marketing initiatives.
Your physical location:
To provide you with location-based services, we may collect, use and share the physical location of your device using, for example, satellite, cell phone tower or wi-fi signals. We may use the physical location of your device to provide you with personalized location-based content and services. Certain geolocated services offered by GAP, such as the “Store Locator” function and geolocated push notifications, require your personal information for the function to function. You will be allowed to allow or deny such uses, but if you do not, we may not be able to provide you with a personalized user experience.
Mobile device:
If you use a mobile device to access the sites, we may collect device information (such as your mobile device ID, model and manufacturer), operating system and version information, IP address and geolocation information.
Cookies, web beacons, web beacons:
A cookie is a small text file stored on a user’s hard drive. Cookies are necessary to make purchases on our sites and applications. We also use cookies to assist in site traffic analysis, which includes tracking time / date of visits, pages viewed and referrer URLs. We may use cookies to serve our remarketing campaigns so that third-party providers, which may include platforms such as Google and Facebook, serve our ads on websites. We may also use web beacons or web beacons to compile tracking information reports regarding website user demographics, website traffic patterns and website purchases. None of the tracking information in these reports can be linked to the identity or other personal information of individual users. For our own research, we may combine tracking information with personal information provided by people accessing the sites and the app. Once this link is established, all linked information is treated as personal information and will only be used and disclosed in accordance with this privacy policy.
Monitoring and analysis:
GAP may use certain third-party analytics and / or ad serving services that also use cookies to monitor system usage, server and software performance, improve system design, create benchmarks, and perform trend analysis. The providers of these services may independently collect, use and disclose your IP address as well as information about your visits to this site and other websites they serve in accordance with their own privacy policies (and not this privacy policy. confidentiality). These third party services may use their own cookies and other data collection technologies. They can use your browsing behavior to improve your experience, to get an idea of how people use the websites they serve so that improvements can be made, and as otherwise permitted in their privacy policies. GAP may also use targeted advertising service providers to tailor GAP advertisements to your preferences. These advertisements may appear on GAP’s website or social media sites or on third party sites. If you do not consent to third party analysis, please do not use our sites or our app. If you have chosen to receive news or offers by email, GAP may use your email address to target advertising to you. You can opt out of GAP email advertising by clicking on the unsubscribe link at the bottom of our emails, updating your subscription preferences in your online user account If you have chosen to receive news or email offers, GAP may use your email address to target advertising to you. You can opt out of GAP email advertising by clicking on the unsubscribe link at the bottom of our emails, by updating your subscription preferences in your online user account or by contacting our service at customer base. If you have chosen to receive news or offers by email, GAP may use your email address to target advertising to you. You can opt out of GAP email advertising by clicking on the unsubscribe link at the bottom of our emails, by updating your subscription preferences in your online user account or by contacting our service at customer base.
Cached data:
When you use our sites and applications, certain data is cached in the memory of your device. Cached data is encrypted and kept on the device as long as you are connected, even if the sites or application are in the background. Data is deleted from the device when you sign out of the sites and the app and does not stay on the device.
Additional member-specific information
Processing of members’ purchases on our sites and applications:
When members purchase an item from our site, we only ask for the information necessary to complete order processing and billing, which includes your shipping and billing address, phone number, credit card details, and of debt.
Your payment will be processed by an authorized third-party platform and shipping information will be shared with the shipping companies that execute your order on behalf of GAP. As noted above, to speed up your purchases, in your user account, you can choose to save your preferred delivery and billing address, as well as your credit card details.
Disclosure of information
Disclosure of information by GAP:
GAP will not disclose personal information for purposes other than those identified in this privacy policy. We do not sell, rent or disclose your personal information to a third party without your consent, unless disclosure without your consent is required or permitted by law.
For example, in certain circumstances, GAP will disclose your personal information without first obtaining your consent to:
• Legal authorities: when we are required or authorized by law to cooperate with local, national or international law enforcement authorities or other authorities to report and / or investigate inappropriate or illegal activities, at the request of a third party or if we believe the disclosure is reasonable to comply with court orders, protect the health and safety of persons or protect the rights and property of GAP.
• Reliable third parties: when the services we provide to you require us to provide your information to a third party who performs functions on our behalf. Your information will be treated with the same level of privacy and security that we agree to provide as an organization and will not be used for any purpose other than that which we authorize.
Disclosure of information by you:
By You: You may disclose information when you post content on our websites, in-store technologies, or other public forums, such as social media pages, blogs, and our brands’ online product reviews. All information that you disclose through these services will become public.
Social sharing: When you use certain aspects of the GAP website or other services, or post information on other social networking sites (for example, by posting a link to GAP’s Facebook or Twitter pages, or by “liking” a product on your Facebook or Instagram account, or “Pinning” a product on your Pinterest account), the personal information that you post or share in relation to these third-party sites is visible to other people and may be read, collected, used and disclosed by others. Any information provided to these third party social networking sites and other sites is beyond the control of GAP and is not governed by this privacy policy.
Debt collection: when it is necessary to establish or collect amounts owed to us.
Retention of information
At any time and without penalty, you can close your GAP online account by sending an email to Member Services at [email protected] . If you want to update or delete specific information that you have saved in your account, you can update it yourself by logging into your account (for example, saved credit cards, billing address, etc.) .
If you want your information deleted from our databases, or if you no longer want us to send you other communications, you can adjust your email settings through your online account or you can send an email to member services at [email protected] . When your information is stored with our third parties, we will proceed if necessary to delete your information as requested. If you decide that you no longer wish us to send you other communications, we may still contact you for product safety reasons. For members who joined in the previous fiscal year, in accordance with our legal obligations.
When you have purchased products through GAP, we will keep a copy of your purchase history to ensure the proper application of our warranty, unless requested otherwise. However, if you request that we delete your purchase history, this may adversely affect our ability to honor this warranty. As stated above in Additional member specific information, as a cooperative, we are required by law to retain certain information about our members. We are required by law to retain this information even after a member has terminated their membership.
Consent
GAP takes a consent-based approach to the collection, use and disclosure of personal information. Subject to situations where consent is not required by law, we identify the purposes for which we collect your personal information no later than when we collect it. Depending on the nature and sensitivity of the personal information we collect, we will do one of the following: (1) obtain your express consent to the collection; (2) implies your consent to the collection of the fact that you have chosen to provide us with your personal information; or (3) consider that you have consented to the collection, unless you have chosen to refuse to provide consent when we have made a withdrawal option available.
Precision
GAP relies on you to ensure that the personal information you provide to us when using the sites and the application is as accurate, complete and up to date as necessary for the purposes for which it is to be used. You can at any time make changes, request the deletion or correction of personal information. For GAP members, membership information previously provided to GAP by calling Member Services at 1-800-312-9581.
Guarantees
GAP uses administrative, technical and physical safeguards to protect your personal information against loss, theft and unauthorized access, use, disclosure, copying, modification, elimination or destruction in accordance with applicable legal requirements and industry standards. For example, we implement encryption and security controls to protect against unauthorized access to personal information during electronic transmission and require third parties acting on our behalf to maintain reasonable and appropriate safeguards.
We will review and update our security policies and controls as technology evolves to ensure the continued security of your information, however, please keep in mind that no transmission over the Internet or email is never fully secure or error-free and no security system is impenetrable. We cannot fully guarantee the confidentiality of the information you share with us.
Opening
GAP makes a clear and transparent notice of our privacy practices available to the public through this privacy policy and through the notifications we provide to you when we collect your personal information directly from you.
Individual access
At any time, you can consult, modify or request the deletion of the information that you have provided to GAP in accordance with the requirements described in the Storage of information section above. Upon written request to the GAP Privacy Office, GAP will also provide you with a list of the entities to which we have disclosed your personal information.
Features and additional information
It is important to protect your privacy when you are online. If our sites and applications contain links to other websites, those websites are not governed by this privacy policy. Whether we have published these links or from other organizations, or whether individuals have published these links, you should read their privacy policies and make an informed decision as to whether you want to use these websites or their services.
When GAP has allowed you to connect to other third-party platforms in order to use their services in conjunction with our sites and applications, you will be subject to their collection practices and the terms of use and privacy policies of those third-party platforms . You are responsible for reviewing and accepting these privacy policies and these terms and conditions. If you do not agree to the terms of use or third party privacy policies, you should not use the services offered by these third party service providers. Except when collected by GAP for the purpose of purchasing a subscription or becoming a member, GAP does not knowingly or intentionally collect personal information from users who have not reached the age of majority.
Changes to this privacy policy
We may update this policy to reflect changes to our information practices, but we will not reduce your rights under this privacy policy without your express consent. We will post all changes on this page and, if the changes are significant, we will provide a more visible notice such as an email notification. We will also keep previous versions of this privacy policy for your review. We encourage you to regularly review our privacy policy for the latest information on our privacy practices and to contact us if you have any questions or concerns.
Challenge compliance
The GAP Privacy Officer is responsible for receiving your privacy questions. You can send us your privacy questions or challenge our compliance with our privacy policy by submitting your concern to:
Groupe Alliances & Privilège inc
3400 Boulevard Losch, Local 17
St-Hubert, Qc
J3Y 5T6
Phone: 514-312-9581
Email: [email protected]